PRIVACY POLICY (GDPR)
Last updated: 12/16/2025
1. Introduction
This Privacy Policy describes how NEO MATRIX EOOD (“we”, “us”, “our”) collects, uses, stores, and protects personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Bulgarian and EU data protection laws.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Data Controller
Company name: NEO MATRIX EOOD
Company registration number (UIC): 208410109
Registered address: Bulgaria, 5840 Slavyanovo, 58 Deveti Septemvri
Email: support@panel69.com
Website: https://panel69.com
NEO MATRIX EOOD acts as the Data Controller for the purposes of GDPR.
3. Personal Data We Collect
We may collect the following types of personal data:
3.1 Information you provide directly
- Name or username
- Email address
- Account login details
- Billing information (transaction references only, not card details)
3.2 Automatically collected data
- IP address
- Browser type and version
- Device information
- Access times and pages visited
We do not collect sensitive personal data unless required by law.
4. Purpose of Data Processing
We process personal data only when necessary for the following purposes:
- To provide and operate our services
- To manage user accounts
- To process payments and transactions
- To provide customer support
- To comply with legal and regulatory obligations
- To prevent fraud, abuse, and unauthorized access
Personal data is never processed for purposes incompatible with the above.
5. Legal Basis for Processing
We process personal data under the following legal bases as defined by GDPR:
- Performance of a contract – to deliver services you request
- Legal obligation – accounting, tax, and regulatory compliance
- Legitimate interests – fraud prevention, service security, and platform improvement
- Consent – where explicitly provided by the user
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Ensure proper website functionality
- Improve user experience
- Analyze website usage
Users can manage or disable cookies through their browser settings.
7. Data Sharing and Third Parties
We may share personal data only with:
- Payment processors
- Hosting providers
- Analytics or security services
- Legal or regulatory authorities when required by law
We do not sell or rent personal data to third parties.
All third parties are GDPR-compliant and process data only under our instructions.
8. International Data Transfers
Personal data may be processed outside the EU only where:
- Adequate data protection safeguards are in place
- GDPR-compliant contractual clauses are applied
We ensure an appropriate level of data protection at all times.
9. Data Retention
We retain personal data only for as long as necessary:
- To fulfill contractual obligations
- To comply with legal requirements
- To resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymized.
10. User Rights (GDPR)
Under GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
Requests can be sent to: support@panel69.com
We respond within the legally required timeframe.
11. Data Security
We implement appropriate technical and organizational measures to protect personal data, including:
- Secure servers
- Access controls
- Data encryption where applicable
However, no system is completely secure, and users acknowledge this risk.
12. Account Responsibility
Users are responsible for:
- Maintaining the confidentiality of their login credentials
- All activities conducted through their account
We are not liable for unauthorized access resulting from user negligence.
13. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect data from minors.
14. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Changes become effective immediately upon publication on the website.
Continued use of the services constitutes acceptance of the updated policy.
15. Contact Information
If you have questions or concerns regarding this Privacy Policy or your personal data, contact us at: