Terms of Service

TERMS & CONDITIONS

NEO MATRIX EOOD

Last updated: 12/15/2025

1. Company Information

This website and the services provided through it are operated by:

Company name: NEO MATRIX EOOD
Legal form: Single Member Limited Liability Company (EOOD)
Registration number (UIC): 208410109
Registered address: Bulgaria, 5840 Slavyanovo, 58 Deveti Septemvri
Email: neomatrixsupport@proton.me
Website: https://panel69.com

By accessing or using our website and services, you agree to be legally bound by these Terms & Conditions.

2. Description of Services

NEO MATRIX EOOD provides digital marketing services, including but not limited to:

• Social media promotion
• Marketing tools and automation services
• Digital engagement services
• Online advertising support

All services are provided digitally and delivered electronically through our platform.

3. Eligibility

By using our services, you confirm that:

• You are at least 18 years old
• You have the legal capacity to enter into binding agreements
• You are using the services for lawful purposes only

We reserve the right to refuse service to anyone at our sole discretion.

4. Account Registration

To access certain services, you may be required to create an account.

You agree to:

• Provide accurate and complete information
• Keep your login credentials confidential
• Take full responsibility for all activities under your account

NEO MATRIX EOOD is not responsible for unauthorized access caused by user negligence.

5. Payments and Pricing

• All prices are displayed on the website and may be updated at any time
• Payments are processed electronically
• Once a payment is completed, it is non-refundable, unless explicitly stated otherwise

We reserve the right to suspend or terminate services in case of:

• Fraudulent activity
• Chargebacks
• Violation of these Terms

6. Refund Policy

Due to the digital nature of our services, all sales are final.

Refunds are not provided for:

• Incorrect orders placed by the user
• Delays caused by third-party platforms
• Services already initiated or completed

Exceptions may be made only at our discretion.

7. Service Delivery & Performance

We strive to deliver services as described, however:

• Delivery times are estimates, not guarantees
• Service performance may depend on third-party platforms (e.g. social media networks)

NEO MATRIX EOOD is not liable for changes, restrictions, or actions taken by third-party services.

8. Prohibited Use

You agree NOT to:

• Use the services for illegal activities
• Attempt to manipulate or abuse systems
• Resell services without permission
• Violate the policies of third-party platforms

Violation may result in immediate account termination without refund.

9. Limitation of Liability

To the maximum extent permitted by law:

• NEO MATRIX EOOD shall not be liable for indirect, incidental, or consequential damages
• Total liability shall not exceed the amount paid by the customer for the service

Use of the services is at your own risk.

10. Intellectual Property

All content on this website, including:

• Texts
• Logos
• Software
• Design elements

are the exclusive property of NEO MATRIX EOOD and may not be copied or used without written permission.

11. Termination

We reserve the right to:

• Suspend or terminate accounts
• Restrict access to services

without prior notice if these Terms are violated.

12. Changes to Terms

We may update these Terms & Conditions at any time.

Continued use of the website after changes constitutes acceptance of the updated terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Bulgaria.

Any disputes shall be resolved by the competent Bulgarian courts.

14. Contact Information

For questions or concerns regarding these Terms, contact us at:
📧 neomatrixsupport@proton.me